Refund policy

Refund & Return Policy

At MyInsignia.com, we take pride in delivering premium‑quality footwear and accessories. If for any reason you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

1. Eligibility for Returns

We accept returns only under the following conditions:

• The item received is defective, damaged, or incorrect. • The item is unused, unworn, unwashed, and in its original condition. • All original tags, labels, packaging, and invoices are intact. • The return request is submitted within 7 days of delivery.

We do not accept returns for:

• Change of mind or personal preference. • Incorrect size selection by the customer. • Items purchased during sale, clearance, or promotional campaigns. • Products that show signs of wear, damage, or alteration.

2. How to Request a Return

To initiate a return request, please follow these steps:

  1. Email us at support@myinsignia.com within 7 days of receiving your order.

  2. Include:

    • Your Order Number

    • Clear photos/videos of the item showing the defect or issue

    • A brief description of the problem

  3. Our support team will review your request and respond within 2–4 business days.

If your return is approved, you will receive return instructions and a return shipping address.

3. Return Shipping

• Customers are responsible for return shipping charges unless the item is defective, damaged, or incorrect. • We strongly recommend using a trackable courier service. • MyInsignia is not responsible for items lost or damaged during return transit.

4. Refund Policy

Once we receive and inspect the returned item:

• Approved refunds will be processed within 7–10 business days. • Refunds will be issued to the original payment method only. • Original shipping charges are non‑refundable. • Any customs duties, taxes, or clearance charges paid by the customer are non‑refundable.

5. Exchange Policy

We currently do not offer direct exchanges for international orders.

If you wish to receive a different size or style:

• Please return the original item (if eligible). • Place a new order separately on MyInsignia.com.

6. Order Cancellations

• Orders can be cancelled within 12 hours of placement or before dispatch (whichever comes first). • Once an order is shipped, it cannot be cancelled.

7. Non‑Returnable Items

The following items are non‑returnable and non‑refundable:

• Sale or discounted items • Clearance items • Gift cards • Items damaged due to misuse or improper care

8. Customs & International Duties

• International orders may be subject to import duties, taxes, or customs clearance fees. • These charges are the responsibility of the customer. • MyInsignia is not responsible for delays caused by customs.

9. Contact Us

For any questions regarding this policy, please contact:

Email: support@myinsignia.com
Website: www.myinsignia.com

10. Policy Updates

MyInsignia reserves the right to update or modify this Refund & Return Policy at any time without prior notice. Any changes will be posted on this page.

By placing an order on MyInsignia.com, you agree to the terms of this Refund & Return Policy.